Exchange and Return Policy

Find below Exchange and Return Policy for Raah Perfumes

Easy Returns Within 7 Days

We offer a no-questions-asked refund or exchange policy within 7 days of delivery for eligible products. If you’re unsatisfied with your purchase, simply return it in its original condition, and we’ll process your request promptly.

Conditions for Returns and Exchanges

To ensure a smooth process, the following conditions apply:

  • The product must be returned in its original packaging, with the box and bottle intact.
  • If the box or bottle is damaged, a nominal charge may apply.
  • Refunds will not be processed if the bottle is cracked or smashed, rendering the perfume unusable or compromising the fragrance.
  • Makhsoos (Customizable Perfumes) is not eligible for returns or exchanges.

How to Initiate a Return or Exchange

  1. Contact our customer support team within 7 days of delivery.
  2. Provide your order details and reason for the return or exchange.
  3. We’ll arrange for a pickup, and Raah Perfumes covers all return shipping costs.

Refund Processing Time

Once we receive and inspect the returned item, refunds are processed within 1-2 business days. Refunds can be issued to your preferred bank account or converted into store credit.

Exchange Options

If you wish to exchange your perfume:

  • Select another fragrance from our collection.
  • If the new perfume costs less, the difference will be refunded.
  • If the new perfume costs more, we may waive the difference at our discretion.

Product Issues or Misrepresentation

If the product you receive does not match the description or images provided, you are eligible for a full refund or exchange without any deductions.