Terms and Conditions

As you place an order, you agree to the below the terms and conditions of Raah Perfumes

Payment Methods

We currently offer Cash on Delivery (COD) as our only payment method. Please ensure that you pay only the amount specified in your order confirmation to the delivery rider. No additional charges should be paid.

Order Confirmation

All orders are confirmed through an automated email followed by a WhatsApp message sent to the phone number provided during checkout.

Order Cancellation

Before Dispatch: Orders can be canceled before dispatch by contacting our customer support team either via Whatsapp or Mobile.

After Dispatch: If the order has already been dispatched, the customer must accept the delivery. If unsatisfied, they can apply for a refund within 7 days of receiving the product.

Shipping and Delivery

Delivery Times:

Karachi: 1–2 business days

Other Major Cities: 3–4 business days

Remote Areas: 5–7 business days

Delays: Raah Perfumes is not responsible for delivery delays caused by couriers, weather conditions, strikes, protests, or any unforeseen events such as natural disasters.

Failed Deliveries:

If delivery fails due to an incorrect address or the recipient being unavailable, we will contact the customer to resolve the issue.

If unresolved, the parcel will be returned to us.

Refunds and Returns

Refund and Return Policy:

  • Refunds and returns are available for all products except Makhsoos (Customizable Perfumes).
  • Refunds are guaranteed within 7 days of delivery—no questions asked, provided the product meets the conditions below.

Return Conditions:

  • The box and bottle must be intact.
  • If the bottle or box is damaged, a nominal charge will be deducted.
  • If the bottle is cracked or smashed, rendering the fragrance unusable, a refund will not be processed.

Company-Paid Return Shipping: We cover the cost of return shipping for eligible refunds.

Refund Processing: Refunds are processed within 1–2 business days and transferred to the customer’s preferred bank account.

Refund Options: Customers can choose from the following options:

  1. A full refund to their bank account.
  2. An exchange with another perfume.

Product Availability

If you can order a product, it is in stock. If it is unavailable, the product will be marked as Out of Stock. We do not take forward orders.

Product Accuracy

If the product you receive does not match the description or images provided, a full refund will be issued upon return.

Data Privacy and Security

We collect your name, email, phone number, and address for order processing and marketing purposes only.

Your information is secure with us and will never be sold or shared with third parties, except courier partners for shipping purposes.

Liability and Safe Usage

Raah Perfumes is not liable for misuse, such as spraying the product in eyes or improper handling of flammable substances.

Use perfumes carefully as per the instructions provided on the packaging

Dispute Resolution

In case of disputes, we believe in resolving issues amicably. We encourage customers to contact us directly to address concerns through arbitration and open communication, avoiding unnecessary legal complications.